Privacy Policy

Randallstown Animal Hospital recognizes the importance of protecting the personal privacy of its clients, patients, and any customer needing our services. Your privacy and confidentiality are protected by law. At no time is any information given out without the owner's consent.

Payment Policy
We require full payment when services are rendered. We accept Visa, MasterCard, Discover, American Express, Care Credit, and cash for your convenience. We do not accept checks.

Appointment Policy
To allow ample time for all patients and scheduled procedures, we operate by appointment only.

Pet Visit Policy
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Medical Record Policy
All new patients must submit a copy of their pet's medical records and vaccination history prior to scheduling their first appointment. The safety of our clients, patients, and employees is paramount. To prevent the spread of communicable zoonotic diseases (diseases that can spread from animals to humans), please provide adequate documentation on our pets' medical backgrounds. This information is vital in providing proper diagnoses and prognoses for our patients’ care and recovery.

Cancellation Policy

All appointments are subject to a 15% fee, and all procedures are subject to a 20% fee. Please call 24 hours in advance to cancel.

Emergency Policy

We operate by appointment only; please get in touch with your nearest emergency animal hospital in case of a medical emergency.